De LaSalle University and the Business Processing Association of the Philippines (BPA/P) recently launched two leadreship and management programs for BPO employees to address the management skills gap among BPO supervisors and managers. The programs are starting in September 2009.
The programs are:
Enhancing Your Supervisory Skills
(Supervisory Skills Program)
Recommended for: Supervisors / Team Leads in BPO companies
Course description
This five-day course will give you an overview of the competencies that a supervisor in a BPO company must possess to succeed in his / her task of helping the people working under him / her to achieve their full potentials. Through various participative learning approaches, you will be able to enhance your ability to inspire others, to communicate well, to assess performance, and to effectively handle work-related problems, among others.
Course content
1. The Role of the Supervisor in the Organization
2. Key Supervisory Skills
3. The Adapt-able Supervisor (Understanding Self and Others’ Behavior)
4. Performance Diagnosis and Coaching
5. Communication Skills
6. The Purpose Driven Supervisor
7. Problem Solving and Decision Making: Data-based Analysis for Effective Business Results
Registration
To register, please complete and return the attached Registration Form. Fee is P14,500 per individual, and covers participants’ meals, and course materials. Participants will also be given individual certificates for completing the five-day module.
Program requirements- Two (2) certified true copies of transcript of records
- Six (6) pieces of passport-sized photos
- Updated resume
Schedule
Five (5) consecutive Mondays per run, 9 a.m. to 5 p.m.
Venue
De La Salle University – Graduate School of Business (GSB) campus, 5th Floor, RCBC Plaza Tower II
Contact details
For inquiries, you may visit us at the following address: De La Salle University – Graduate School of Business (GSB) Campus, 5th Floor, Tower II, RCBC Plaza, Sen. Gil Puyat Avenue corner Ayala Avenue, Makati City. Or you may contact the following people:
Course Director: Mr. Reynaldo “Rey” Lugtu, Jr., Email: rlugtu2002@yahoo.com
Secretary: Ms. Aileen Negrillo, Telefax: 753-4617; Trunkline: 753-4611 local 105
The Effective BPO Manager
(Certificate Course in BPO Management)
Recommended for: Current and potential managers in BPO companies
Course description
This 15-day course was designed to answer the BPO industry’s need for well-trained managers, who are able to respond in a dynamic fashion to the rapid changes in the business environment. Developing the industry’s pool of managerial talent is critical if the industry is to sustain its impressive growth in the succeeding years.
Through this course, you will learn the fundamentals of various managerial areas such as finance, operations, and human resource / talent management. You will also go through activities and exercises that will hone your business planning, critical thinking, and decision making skills.
Participants will be given individual certificates for completing the 15-day course. Completion of the Certificate Course in BPO Management entitles the successful participant to credit equivalents in the regular MBA Program of DLSU, provided that all admission requirements of the DLSU – GSB and the requirements of the Commission on Higher Education (CHED) are met, and provided that the participant passes a validating exam administered by the University for the said purpose. Credits will be valid within two years after the completion of the certificate course.
Course content
1. Management Principles, Organizational Behavior, Ethics
2. People Management in BPOs
3. Critical Thinking and Strategic Decision Making
4. Operations Management in BPOs
5. Financial Management in BPOs
6. Strategic Business Planning
Registration
To register, please complete and return the attached Registration Form. Fee is P46,000 per individual, and covers participants’ meals, course materials, and certificates.
Program requirements
- Two (2) certified true copies of transcript of records
- Six (6) passport-sized photos
- Updated resume
- Letter of purpose of participation in the course, addressed to: Mr. Raymund B. Habaradas, Director, Professional Development and Training Services, Angelo King Institute for Business and Economic Research and Development, De La Salle University, 5th Floor, Tower II, RCBC Plaza, Gil Puyat Avenue cor. Ayala Avenue, Makati City.
Schedule
Fifteen (15) consecutive Saturdays per run, 9:00 a.m. to 5:00 p.m.
Venue
De La Salle University – Graduate School of Business (GSB) campus, 5th Floor, RCBC Plaza Tower II
Contact details
For inquiries, you may visit us at the following address: De La Salle University – Graduate School of Business (GSB) Campus, 5th Floor, Tower II, RCBC Plaza, Sen. Gil Puyat Avenue corner Ayala Avenue, Makati City. Or you may contact the following people:
Program Director: Mr. Reynaldo “Rey” Lugtu, Jr., Email: rlugtu2002@yahoo.com
Secretary: Ms. Aileen Negrillo, Telefax: 753-4617; Trunkline: 753-4611 local 105
The programs are:
Enhancing Your Supervisory Skills
(Supervisory Skills Program)
Recommended for: Supervisors / Team Leads in BPO companies
Course description
This five-day course will give you an overview of the competencies that a supervisor in a BPO company must possess to succeed in his / her task of helping the people working under him / her to achieve their full potentials. Through various participative learning approaches, you will be able to enhance your ability to inspire others, to communicate well, to assess performance, and to effectively handle work-related problems, among others.
Course content
1. The Role of the Supervisor in the Organization
2. Key Supervisory Skills
3. The Adapt-able Supervisor (Understanding Self and Others’ Behavior)
4. Performance Diagnosis and Coaching
5. Communication Skills
6. The Purpose Driven Supervisor
7. Problem Solving and Decision Making: Data-based Analysis for Effective Business Results
Registration
To register, please complete and return the attached Registration Form. Fee is P14,500 per individual, and covers participants’ meals, and course materials. Participants will also be given individual certificates for completing the five-day module.
Program requirements- Two (2) certified true copies of transcript of records
- Six (6) pieces of passport-sized photos
- Updated resume
Schedule
Five (5) consecutive Mondays per run, 9 a.m. to 5 p.m.
Venue
De La Salle University – Graduate School of Business (GSB) campus, 5th Floor, RCBC Plaza Tower II
Contact details
For inquiries, you may visit us at the following address: De La Salle University – Graduate School of Business (GSB) Campus, 5th Floor, Tower II, RCBC Plaza, Sen. Gil Puyat Avenue corner Ayala Avenue, Makati City. Or you may contact the following people:
Course Director: Mr. Reynaldo “Rey” Lugtu, Jr., Email: rlugtu2002@yahoo.com
Secretary: Ms. Aileen Negrillo, Telefax: 753-4617; Trunkline: 753-4611 local 105
The Effective BPO Manager
(Certificate Course in BPO Management)
Recommended for: Current and potential managers in BPO companies
Course description
This 15-day course was designed to answer the BPO industry’s need for well-trained managers, who are able to respond in a dynamic fashion to the rapid changes in the business environment. Developing the industry’s pool of managerial talent is critical if the industry is to sustain its impressive growth in the succeeding years.
Through this course, you will learn the fundamentals of various managerial areas such as finance, operations, and human resource / talent management. You will also go through activities and exercises that will hone your business planning, critical thinking, and decision making skills.
Participants will be given individual certificates for completing the 15-day course. Completion of the Certificate Course in BPO Management entitles the successful participant to credit equivalents in the regular MBA Program of DLSU, provided that all admission requirements of the DLSU – GSB and the requirements of the Commission on Higher Education (CHED) are met, and provided that the participant passes a validating exam administered by the University for the said purpose. Credits will be valid within two years after the completion of the certificate course.
Course content
1. Management Principles, Organizational Behavior, Ethics
2. People Management in BPOs
3. Critical Thinking and Strategic Decision Making
4. Operations Management in BPOs
5. Financial Management in BPOs
6. Strategic Business Planning
Registration
To register, please complete and return the attached Registration Form. Fee is P46,000 per individual, and covers participants’ meals, course materials, and certificates.
Program requirements
- Two (2) certified true copies of transcript of records
- Six (6) passport-sized photos
- Updated resume
- Letter of purpose of participation in the course, addressed to: Mr. Raymund B. Habaradas, Director, Professional Development and Training Services, Angelo King Institute for Business and Economic Research and Development, De La Salle University, 5th Floor, Tower II, RCBC Plaza, Gil Puyat Avenue cor. Ayala Avenue, Makati City.
Schedule
Fifteen (15) consecutive Saturdays per run, 9:00 a.m. to 5:00 p.m.
Venue
De La Salle University – Graduate School of Business (GSB) campus, 5th Floor, RCBC Plaza Tower II
Contact details
For inquiries, you may visit us at the following address: De La Salle University – Graduate School of Business (GSB) Campus, 5th Floor, Tower II, RCBC Plaza, Sen. Gil Puyat Avenue corner Ayala Avenue, Makati City. Or you may contact the following people:
Program Director: Mr. Reynaldo “Rey” Lugtu, Jr., Email: rlugtu2002@yahoo.com
Secretary: Ms. Aileen Negrillo, Telefax: 753-4617; Trunkline: 753-4611 local 105
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