(Published in Manila Standard Today under the Greenlight column, April 16, 2007) A trade delegation organized by the Center for International Trade Expositions and Missions (CITEM), the export promotions arm of the Department of Trade and Industry, is scheduled for a tour of United States and Canada in June. Delivering content expertise The goal is to sustain the growth in local business process outsourcing sector by enticing more investors to locate in the country for skills-based BPO activities such as finance and accounting. Of particular interest in this mission is the increased understanding for higher-value BPO called Knowledge Process Outsourcing (KPO). KPO refers to the outsourcing of high-value complex tasks and processes to specialized service providers. As compared to traditional BPO, KPO delivers ‘knowledge’ or content expertise that demand advanced analytical and/or technical skills and some decision-making or decision-support processes; rather than process expertise that
This blog features a collection of my articles, essays, and research studies on business, management, and social issues and subjects published in local (Philippines) and international publications. It also includes selected speeches and talks to academic and professional audience. (The views and comments in this blog do not reflect those of my past, present, and future employers)