De LaSalle University and the Business Processing Association of the Philippines (BPA/P) recently launched two leadreship and management programs for BPO employees to address the management skills gap among BPO supervisors and managers. The programs are starting in September 2009. The programs are: Enhancing Your Supervisory Skills (Supervisory Skills Program) Recommended for: Supervisors / Team Leads in BPO companies Course description This five-day course will give you an overview of the competencies that a supervisor in a BPO company must possess to succeed in his / her task of helping the people working under him / her to achieve their full potentials. Through various participative learning approaches, you will be able to enhance your ability to inspire others, to communicate well, to assess performance, and to effectively handle work-related problems, among others. Course content 1. The Role of the Supervisor in the Organization 2. Key Supervisory Skills 3. The Adapt-able Super
This blog features a collection of my articles, essays, and research studies on business, management, and social issues and subjects published in local (Philippines) and international publications. It also includes selected speeches and talks to academic and professional audience. (The views and comments in this blog do not reflect those of my past, present, and future employers)