Patterns of SMS (Text Messaging) Use Among Employees and its Correlation with Productivity and Organizational Identification
(Published in 160 Characters SMS and Mobile Messaging Association, a leading UK-based not-for-profit membership association for mobile messaging professionals, www.160characters.org; May 10, 2002) Executive Summary This study examined the correlation between patters of SMS use among employees and its organizational outcomes as productivity, efficiency, collaboration, and organizational identification. The frequency of SMS per day, SMS frequency exchanged with co-workers and managers, and SMS time sent are correlated to organizational outcomes. Cellphone ownership, i.e. if cellphone is issued by company or not, strongly correlates with organizational identification. Likewise, the level of an employee in the organization strongly correlates with the value attached to the SMS message. Background of the Study Introduction SMS, which stands for Short Message Service, has been around since December 1992. It is part of the GSM digital mobile standard, which means that it works in many parts