Published in Businessworld, View from Taft column, February 16, 2006 The emergence of the information and communications technology (ICT) and allied industries in recent years has lead to the phenomenal growth in employment opportunities in various sectors. For instance, the number of professionals in the business process outsourcing (BPO) sector has been growing exponentially since 2001; and to date, there are around 100,000 employed call center agents, customer service reps, BPO managers, and other IT professionals that interact with clients from all over the globe and other parts of the value chain. Likewise, the growth in telecommunications services sector has resulted to the growing number of professionals in software development, sales and marketing, and even entrepreneurs and business managers whose jobs are anything but routine. These professionals and employees not limited to the ICT industry, such as customer service representatives, managers, and salespeople, make up the fas
This blog features a collection of my articles, essays, and research studies on business, management, and social issues and subjects published in local (Philippines) and international publications. It also includes selected speeches and talks to academic and professional audience. (The views and comments in this blog do not reflect those of my past, present, and future employers)