(Published in the "Business Mirror" under the Mirror Image column, Oct 10, 2007) . The Philippines emerges as one of the favorite destinations for the estimated $150-billion business-process outsourcing (BPO) industry, according to a recent global study by Diamond Management and Technology Consultants. The consulting firm projects the local BPO sector to grow 50 percent in the next three to five years. In this hypergrowth BPO sector, similar to other fast-growing industries like the telecommunications- industry growth in the late ’90s, firms focus their time, resources and energy on hiring and building up of operations. In this break-neck pace, what many companies neglect are the ethical norms and standards that they need to uphold. One ethical issue that BPO firms need to contend with involves ensuring employee safety, health and welfare. The irregular working hours of BPO employees, specifically call-center agents, is taking a huge toll on their health, resulting in a condi
This blog features a collection of my articles, essays, and research studies on business, management, and social issues and subjects published in local (Philippines) and international publications. It also includes selected speeches and talks to academic and professional audience. (The views and comments in this blog do not reflect those of my past, present, and future employers)