(Published under "The View from Taft" column, BusinessWorld, July 12, 2007) The global business process outsourcing sector is likely to see only a modest growth of 2 percent in 2007, after a continuous average growth of 14 percent annually during the last five years, according to Technology Partners International, a sourcing advisory firm. TPI said the first quarter of 2007 saw the lowest number of BPO contracts signed in the global context since the first quarter of 2003. The contract value was also the lowest since the third quarter of 2002. Despite this gloomy backdrop in the BPO global landscape, the global BPO market is projected to reach 173 billion dollars by 2007 – a huge market considering that the Philippines only garnered $3.45 billion dollars in 2006. According to estimates of the Business Processing Association of the Philippines, the BPO sector’s revenues are expected to grow almost threefold to $12.1 billion by 2010 from the end-2006 level of $3.45 billion. Lea...
This blog features a collection of my articles, essays, and research studies on business, management, and social issues and subjects published in local (Philippines) and international publications. It also includes selected speeches and talks to academic and professional audience. (The views and comments in this blog do not reflect those of my past, present, and future employers)