The Importance of ICT in Today’s Business Environment (The Future of Travel Agents)

(Speech delivered before the National Association of Independent Travel Agencies – Philippines, Inc. (NAITAS) General Membership Meeting, March 31, 2006)

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Can outsourcing be stopped?

((Published in the BusinessMirror under the Mirror Image column, Nov 11, 2008) Now that President-elect Barack Obama will be inaugurated on January 20, 2009, many are holding their breath, especially the business-process outsourcing companies in India, the Philippines and others, as to how he can turn around the outsourcing of jobs from the United States. In debates and on the road, Obama repeatedly said that if elected, he would discourage companies from “shipping jobs overseas” by taking away tax breaks, or by giving benefit to those corporations that keep jobs domestically. “We can keep giving tax breaks to companies that ship jobs overseas, or we can give tax benefits to companies that invest right here in New Hampshire,” Senator Obama said at a joint appearance with Sen. Hillary Clinton in Unity, New Hampshire. According to CIO magazine, economists and legal advisers contacted about those comments said they are unaware of any specific tax breaks aimed at offshoring or outsourcing ...

Can outsourcing be stopped, really?

(Published in Business Mirror under the Free Enterprise column, January 11, 2012) IN 2008, I wrote an article in BusinessMirror titled “Can outsourcing be stopped?” where I mentioned Barack Obama’s repeated spiel in his campaigns that, if elected, he would discourage companies from “shipping jobs overseas” by taking away tax breaks, or by giving benefit to those corporations that keep jobs domestically. From then on, the US government did not have a clear policy on outsourcing; thus, the business process outsourcing industry in the Philippines and elsewhere like India still experienced spectacular double-digit growth, helping spur the economies of the two countries. But just last week, President Obama jumpstarted an effort to urge US business leaders to keep jobs at home instead of outsourcing them overseas as he rolled out a new election-year theme aimed at courting middle-class voters. This has been the long-standing campaign of the US government against outsourcing, which was...

Creative Outsourcing

(Published in The Manila Standard Today under the Greenlight column, June 26, 2007) Business process outsourcing is a sector that has undoubtedly witnessed spectacular growth over the last few years, providing employment to more than 200,000 BPO professionals. It is projected to grow on the average 38 percent until 2010, contributing more than $12 billion in revenue. The main drivers in this growth are BPOs in areas of contact center, back office services such as HR and payroll services, and transcription services such as medical transcription, These “lower value” BPO services all account for more than 87 percent of the total information technology enabled-services (ITES) revenues. Though industry experts project a double digit growth for these groups of BPO services until 2010, what’s worrying is that the growth is slowing down, and even plateauing in five years according to many industry practitioners. This is due to the maturing market, especially in the contact center area, and the...

Articles, essays, and talks of Rey Lugtu

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