The Importance of ICT in Today’s Business Environment (The Future of Travel Agents)

(Speech delivered before the National Association of Independent Travel Agencies – Philippines, Inc. (NAITAS) General Membership Meeting, March 31, 2006)

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Can outsourcing be stopped?

((Published in the BusinessMirror under the Mirror Image column, Nov 11, 2008) Now that President-elect Barack Obama will be inaugurated on January 20, 2009, many are holding their breath, especially the business-process outsourcing companies in India, the Philippines and others, as to how he can turn around the outsourcing of jobs from the United States. In debates and on the road, Obama repeatedly said that if elected, he would discourage companies from “shipping jobs overseas” by taking away tax breaks, or by giving benefit to those corporations that keep jobs domestically. “We can keep giving tax breaks to companies that ship jobs overseas, or we can give tax benefits to companies that invest right here in New Hampshire,” Senator Obama said at a joint appearance with Sen. Hillary Clinton in Unity, New Hampshire. According to CIO magazine, economists and legal advisers contacted about those comments said they are unaware of any specific tax breaks aimed at offshoring or outsourcing ...

Creative Outsourcing

(Published in The Manila Standard Today under the Greenlight column, June 26, 2007) Business process outsourcing is a sector that has undoubtedly witnessed spectacular growth over the last few years, providing employment to more than 200,000 BPO professionals. It is projected to grow on the average 38 percent until 2010, contributing more than $12 billion in revenue. The main drivers in this growth are BPOs in areas of contact center, back office services such as HR and payroll services, and transcription services such as medical transcription, These “lower value” BPO services all account for more than 87 percent of the total information technology enabled-services (ITES) revenues. Though industry experts project a double digit growth for these groups of BPO services until 2010, what’s worrying is that the growth is slowing down, and even plateauing in five years according to many industry practitioners. This is due to the maturing market, especially in the contact center area, and the...

Networking in Professional Associations

(Published in the Special Edition of Focus for the 44th World Conference of the International Association of Financial Executives Institutes, October 15, 2014) Relationships are the backbone of any business, more so in this regional and global economy. Many of these relationships are initiated, maintained, and nurtured at professional networking events. As Metcalf’s Law describes it - the value of a network is proportional to the square of the number connections. Accordingly, the value of your network is related to its size. The value of these events comes from the ties you build - both weak and strong - with a wide array of professionals, beyond just your clients; hence, the value of events like this comes from the connections you build, may it be weak or strong. By engaging with delegates, speakers, and even the organizers of this event will give you valuable insights about the market, prospective partners, competitors, potential employees, and even potential employers ...

Articles, essays, and talks of Rey Lugtu

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